Shipping Policy

At Value Appliance Outlet, our goal is to provide the best delivery service across South East Queensland. Every day, we deliver to happy customers and pride ourselves on offering professional, reliable, and friendly service.

Processing & Delivery Times

• All orders are scheduled for delivery after full payment has been cleared.
  
• Once payment is received, our team will contact you to arrange a confirmed delivery date.
  
• A text message reminder will be sent one day prior to your delivery with a 3-hour delivery window.
  
• If installation has been purchased, our professional two-person team will also complete this during the same visit.
  
• During delivery, our team will:
  
• Place the appliance in your preferred location.
  
• Install if you have selected a paid installation service.
  
• Provide a quick demonstration on how to use your new product.

Customer Responsibilities

To ensure a smooth delivery, please ensure:

• An adult (18+) is available at the delivery address.
  
• Clear access from the driveway to the installation area.
  
• Power, water, and drainage points are easily accessible if installation is required.
  
• Parking or loading access is available for our truck.

Delivery Area

We deliver across South East Queensland, including:

• Brisbane
  
• Gold Coast
  
• Sunshine Coast
  
• Ipswich
  
• Logan
  
• Toowoomba
  
• Northern Rivers (selected areas)

Surcharge may apply for regional or remote areas.

Questions about the Shipping Policy should be sent to us at info@valueapplianceoutlet.com.